Terms & Conditions

Welcome to FrozenHearts! These Terms and Conditions (“Terms”) govern your use of our website and the purchase of any products or services offered on our site. By accessing or using our website, you agree to be bound by these Terms. Please read them carefully before proceeding. If you do not agree with any part of these Terms, you should not use our website.

General Terms

1.1 Acceptance: By using our website, you affirm that you are of legal age and have the authority to enter into these Terms. If you are using our website on behalf of an organization, you represent and warrant that you have the necessary authority to bind the organization to these Terms.

1.2 Amendments: We reserve the right to update, modify, or replace these Terms at any time. We will notify you of any material changes by posting the revised Terms on our website. Continued use of the website after such changes constitutes your acceptance of the updated Terms.

Website Usage

2.1 Intellectual Property: All content and materials on our website, including but not limited to text, graphics, logos, images, and software, are the property of FrozenHearts and protected by applicable intellectual property laws. You may not use, reproduce, distribute, or modify any part of our website without our prior written consent.

2.2 User Accounts: If you create a user account on our website, you are responsible for maintaining the confidentiality of your account and password. You agree to provide accurate and complete information during the registration process. You are responsible for all activities that occur under your account.

2.3 Prohibited Activities: You agree not to engage in any activities that may disrupt or interfere with the proper functioning of our website or violate any applicable laws. Prohibited activities include, but are not limited to, unauthorized access, data scraping, spamming, or transmitting harmful or malicious content.

2.4 Third-Party Websites: Our website may contain links to third-party websites or resources. We are not responsible for the availability or accuracy of such external sites or resources and do not endorse or warrant the content, products, or services offered through them.

Product Orders

3.1 Product Descriptions: We make every effort to provide accurate descriptions and images of our products. However, we do not warrant that the product descriptions or any other content on our website are error-free, complete, or current. If you receive a product that does not match its description, please contact our customer support for assistance.

3.2 Pricing and Payment: Prices for products are subject to change without notice. We reserve the right to modify or discontinue any product at any time. Payment for purchases made on our website must be made using the provided payment methods. You agree to provide accurate and complete billing information and authorize us to charge the total amount to your chosen payment method.

3.3 Shipping and Returns: Shipping times and costs are provided during the checkout process. We aim to fulfill orders promptly but cannot guarantee delivery times. Returns and exchanges are subject to our separate Returns and Exchange Policy, available on our website.

Limitation of Liability

4.1 Disclaimer of Warranties: Our website and the products or services provided are offered on an “as-is” and “as available” basis, without any warranties, whether express or implied. We do not warrant that our website will be error-free, secure, or continuously available.

4.2 Limitation of Liability: To the fullest extent permitted by applicable laws, we shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of our website or the purchase of our products or services.

Governing Law and Dispute Resolution

5.1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of Ontario Canada , without regard to its conflict of laws principles.

5.2 Dispute Resolution: Any disputes arising out of or relating to these Terms or your use of our website shall be resolved through binding arbitration in accordance with the rules of Canadian Arbitration Association. Each party shall bear its own costs related to arbitration, and the decision of the arbitrator shall be final and binding.

Miscellaneous

6.1 Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.

6.2 Entire Agreement: These Terms constitute the entire agreement between you and FrozenHearts and supersede any prior agreements or understandings, whether written or oral.

6.3 Contact Us: If you have any questions or concerns regarding these Terms, please contact us at support@frozenhearts.co.
By using our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.